Deposits and refunds through your own merchant account
Included
Included
Cancellation policies you set
Included
Included
CoverCount commission on deposits and tickets
None
None
Events
Public events, free or ticketed, with paid registration and refunds
Not included
Included
Private Events inbox for buyouts and private dining
Not included
Included
Automated event reminders 24 hours before the event
Not included
Included
Event check-in on staff iPhones
Not included
Included
Guest data & reporting
Customer CRM with tags and visit history
Included
Included
Post-visit ratings collection
Included
Included
CSV export of guests, reservations, and transactions
Included
Included
Reporting
Basic
Advanced
Occupancy, no-show rate, and revenue-by-service reports
Not included
Included
Marketing & automation
Campaign emails and win-back flows
Not included
Included
Automated guest tagging from visit history
Not included
Included
Integrations
Square and Clover POS
Included
Included
Vinoshipper wine-club sync
Not included
Included
Commerce7 winery commerce and club sync
Not included
Included
Staff & support
Staff accounts and the CoverCount Host app for iPad and Mac
Included
Included
Guided setup and migration help
Included
Included
Support
Email
Priority
The fine print, up front
What your subscription covers, and what it doesn't.
Messaging allowances
Reservations includes 500 US domestic SMS segments per calendar month and Venue includes 1,000, inbound and outbound combined. Additional segments are $0.03 each, billed separately through Stripe after the month closes, including on annual plans. Trial usage is never billed retrospectively. MMS, international routes, and bring-your-own-provider accounts are excluded. Optional sending caps are available.
Payment processing
Connect your own merchant account. Deposits and ticket revenue settle to that account in full, subject to your processor's fees. CoverCount takes no reservation commission, no ticket commission, and no share of prepayments — on either plan.
Setup and migration
No setup fees on either plan. Guided setup is included, and we will review your existing exports from Tock, Resy, or OpenTable and plan the import of guest and reservation data with you.
Your reservations. Your revenue.
Most reservation platforms bill you twice: once for the software, once for the guests it books. CoverCount bills you once, for the venue. A 1,200-cover December costs exactly what a slow February costs, and the deposits and ticket sales in between arrive in your account whole.
Try your chosen plan for 21 days with no card required. Choose Reservations or Venue when you subscribe.
Do you charge per cover or per booking?
No. CoverCount charges no per-cover, per-booking, or ticket commission. Your subscription is per venue; merchant processing fees are separate.
How does cancellation work?
Cancel renewal through your billing account. Cancellation stops the next renewal; your current paid period continues to its end.
What happens at renewal?
Your subscription renews monthly or annually at the price shown in your billing account. Annual billing is paid upfront. We give notice before changing renewal pricing.
What about multi-venue groups?
Each location has its own subscription. Contact us to discuss setup for multiple venues.
Can I import from Tock, Resy, or OpenTable?
We can help you review your existing exports and plan the import of guest and reservation data. Contact us for guided setup.
Who handles deposit and ticket payments?
Connect your own merchant account. Guest payments settle to that account, subject to your processor’s fees. CoverCount takes no reservation or ticket commission.
What happens to my data if I leave?
You can export your data through the application. Cancelling renewal and requesting account deletion are separate actions; review the deletion notice before confirming removal.
Start on Reservations. Move when you're ready.
21 days free on either plan. No card, no contract, no setup fees.