Private Events setup
Private Events vs Events vs Experiences
Decide whether a guest-facing workflow belongs in Private Events, Events, or Experiences based on inquiry review, ticketing, and live reservation availability.
Read articleInquiry setup
Set up Private Events
Collect buyout, private-dining, large-party, and custom-event inquiries, route them to staff, manage request statuses, and turn booked requests into reservations.
10 articles
Start here
Foundational guides for deciding when to use Private Events, enabling intake, testing the form, and publishing the link.
Private Events setup
Enable Private Events
Turn on the Private Events inquiry workflow, confirm plan access, and prepare the public request form before sharing it with guests.
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Test the Private Event inquiry form
Verify the public Private Event inquiry form, staff notification email, guest acknowledgement, and inbox workflow before sharing the link.
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Add a Private Events link to your website
Publish the CoverCount Private Events inquiry link on the right website pages, navigation items, and campaign placements.
Read articleConfigure intake
Setup guides for request types, notification routing, advisory lead time, and practical starting templates.
Private Events setup
Configure Private Event types
Create clear Private Event type options so guests can classify buyouts, private dining, large parties, tastings, and custom requests.
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Set notification email and lead time for Private Events
Route Private Event request alerts to the right inbox and set an advisory lead time so guests understand when to inquire.
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Recommended Private Event types for restaurants and wineries
Start with practical Private Event type options for restaurants, bars, wineries, tasting rooms, and other hospitality venues.
Read articleWork requests
Staff workflow guides for reviewing inquiries, using statuses, keeping notes, and converting booked requests into reservations.
Private Events setup
Manage Private Event requests
Work Private Event inquiries from the staff inbox, review guest details, add notes, update statuses, and keep the request history clear.
Read articlePrivate Events setup
Use Private Event statuses
Keep the Private Events inbox accurate by moving requests through new, contacted, quoted, booked, and lost.
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Turn a Private Event request into a reservation
Move a booked Private Event inquiry into the normal reservation workflow without confusing inquiries, Events, and live availability.
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